FAQs
1. How does a subscription work?
We deliver fresh bouquets in Canberra on a subscription basis with no locked-in contracts. After your first delivery, you can redirect, pause, or cancel your subscription at any time.
When you subscribe, you save 15% on every order. The price also includes delivery within Canberra.
2. When will my payment be charged?
Pay as you go (ongoing): You are charged for the first delivery on the order date. After that, payments automatically renew fortnightly or monthly, depending on your choice. There is no minimum commitment, and you can cancel anytime after the first delivery.
3 months (prepaid): You pay the full amount for three months upfront on the order date. Once your subscription has ended, it will not auto renew. If you cancel before the three months are complete, you'll receive a refund for any undelivered bouquets to your original payment method.
3. When will I receive my flowers?
All deliveries are made on Tuesdays.
Your first bouquet will be delivered on the Tuesday following your order date. If you place your order on a Tuesday, your first delivery will arrive the following Tuesday.
All subsequent deliveries will continue on Tuesdays according to the frequency you selected (fortnightly or monthly).
4. What if there is no one home to receive the delivery?
Our drivers will leave the bouquet in a safe spot by the front door. If there is no safe place to leave your bouquet (eg. apartment building or locked gate), we will call you to make arrangements. If we can't reach you, the bouquet will be returned to our studio, and a $20 fee will be charged for re-delivery.
5. I am giving the subscription as a gift, how will the recipient be informed?
With the first delivery, we include a free gift tag that informs the recipient of your flower subscription gift. Please write your message in the note section of the cart.
6. Can I have my bouquet sent to someone else?
Absolutely! You can easily redirect your bouquet to another address within Canberra at no extra cost. The delivery will still occur on your scheduled date. Simply
7. How do I PAUSE my subscription?
You can pause your subscription after your first delivery. To do so, please notify us at least 24 hours before your next scheduled delivery, either by
8. How do I CANCEL my subscription?
You can cancel your subscription anytime after your initial delivery. To cancel, please inform us at least 24 hours before your next scheduled delivery, either
9. What flowers will be in my bouquet?
Our bouquets feature the best seasonal blooms, hand-picked for freshness. The photos provided are examples from previous weeks. While the specific flowers may vary based on what's in season, the value of each bouquet remains consistent.
10. Do you use eco-friendly wrapping?
Yes, we are committed to sustainable practices. Our bouquets are thoughtfully wrapped using kraft paper, tied with twine, and kept fresh with water storage crystals in a corn-based bag. Every component is plastic-free and biodegradable.
11. Is it possible to buy a single bouquet of flowers?
Yes. Flowers are delivered on Tuesdays.
12. Can I order a subscription for my office or business?
Absolutely! We offer regular flower deliveries tailored to your office or business needs. To customize your subscription, please reach out to us directly at 0410 553 145 or by email.
13. Which organisation does Juniper Blooms donate to?
We donate 5 dollars from each bouquet sold to the